Customer Service Representative
6 days ago
Job Description
At PostNet, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for delivering exceptional customer experiences and providing expert support for our print and mail services.
Key Responsibilities:
- Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by our franchise owner
- Process customer sales through our point-of-sale system
- Upsell, cross-sell, and actively participate in marketing and promotional initiatives
- Operate the point-of-sale system, copiers/printers, rental computers, and other store equipment
- Sort and deposit mail in private mailboxes
- Capture, complete tasks, and organize Virtual Mail
- Assist with print jobs and printed items, i.e., copies, signs, banners, booklets, poster, vinyl stickers, cutting, collating, assembly
- Assist in custom t-shirt and promotional product fulfillment
- May help to train and mentor Customer Service Representatives
Requirements:
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Ability to work flexible hours
- Strong attention to detail
- Basic math skills
- High school diploma or equivalent required
- Valid driver's license and reliable transportation required
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software
What We Offer:
- Competitive compensation
- Flexible scheduling
- Career path development
- Opportunities for advancement and professional growth
Physical and Safety Requirements:
- Ability to stand behind a sales counter for extended periods
- Ability to lift at least 50 pounds
- Ability to communicate clearly with customers by email, phone, and in-person
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