Customer Service Representative

6 days ago


Tomball, Texas, United States PostNet - TX233 Full time

Job Description

At PostNet, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for delivering exceptional customer experiences and providing expert support for our print and mail services.

Key Responsibilities:

  • Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by our franchise owner
  • Process customer sales through our point-of-sale system
  • Upsell, cross-sell, and actively participate in marketing and promotional initiatives
  • Operate the point-of-sale system, copiers/printers, rental computers, and other store equipment
  • Sort and deposit mail in private mailboxes
  • Capture, complete tasks, and organize Virtual Mail
  • Assist with print jobs and printed items, i.e., copies, signs, banners, booklets, poster, vinyl stickers, cutting, collating, assembly
  • Assist in custom t-shirt and promotional product fulfillment
  • May help to train and mentor Customer Service Representatives

Requirements:

  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Ability to work flexible hours
  • Strong attention to detail
  • Basic math skills
  • High school diploma or equivalent required
  • Valid driver's license and reliable transportation required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software

What We Offer:

  • Competitive compensation
  • Flexible scheduling
  • Career path development
  • Opportunities for advancement and professional growth

Physical and Safety Requirements:

  • Ability to stand behind a sales counter for extended periods
  • Ability to lift at least 50 pounds
  • Ability to communicate clearly with customers by email, phone, and in-person


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