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Service Manager

1 month ago

Windsor, Connecticut, United States TruGreen Full time

Job Title: Service Manager

Job Summary:

We are seeking a highly skilled Service Manager to join our team at TruGreen. As a Service Manager, you will be responsible for providing quality and timely service to our customers through the recruitment, training, and supervision of a team of lawn care specialists.

Key Responsibilities:

  1. Evaluate the quality of service provided to customers and develop procedures to minimize customer complaints.
  2. Coach and develop lawn specialists and trainees, working with other managers to identify ways to reduce customer cancellations.
  3. Recruit, interview, and select personnel needed to efficiently staff the service function, evaluating performance and making salary recommendations.
  4. Plan and conduct new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies, and procedures.
  5. Supervise a team of technicians to ensure service goals are met, maintaining positive morale among personnel and actively promoting teamwork.
  6. Examine associate work for accuracy, neatness, and conformance to best practices and company policies and procedures.
  7. Determine work procedures, issuing oral and written instructions, and expediting workflow by coordinating the sharing of information between customers and field technicians.
  8. Prepare work schedules and assign and monitor duties to service personnel for efficiency.
  9. Prepare composite reports from individual reports of subordinates and conduct daily and weekly management meetings.
  10. Ensure a safe workplace is provided for all associates through ongoing training and adherence to company policies.
  11. Maintain Department of Transportation Pre/Post Trip Inspection and Drive Qualification files and ensure current licensing is maintained by all associates as required by company policy and state and/or federal law.

Requirements:

  • Associate's degree in a business-related discipline and two or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
  • Two or more years of supervisory management experience required.
  • Certificates, licenses, and registrations as required by federal and state law.
  • Bachelor's degree and sales experience preferred.
  • Extensive local travel required.
  • Valid, permanent driver's license from state of residence and a clean driving record per company standards required.
  • Current liability auto insurance required.
  • Must be able to obtain and maintain a valid DOT medical card.
  • Must be 21 years of age by date of hire.

Preferred Qualifications:

  • Excellent verbal and written communication skills.
  • Ability to communicate effectively at all levels of leadership and with front-line staff.
  • Excellent leadership skills in team building, selecting talent, training, mentoring, and developing a sales team, executing goals.
  • Excellent time management skills.
  • Practical knowledge of service industry and experience in developing and executing sales plans.
  • Business process analysis skills.
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Physical Demands & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly Required:

  • Sit or stand.
  • Walk on uneven surfaces or climb stairs for an extended period of time.
  • Use hands and arms to handle, feel, or reach.
  • Speak and hear.
  • Use vision abilities for close, distance, color, peripheral, depth, and focus.
  • Lift up to 50 lbs independently.
  • Push and pull equipment.

Occasionally Required:

  • Stoop, kneel, crouch, or crawl.

Adverse Conditions:

Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions.

Subject to exposure to animals and insects.

Regularly exposed to chemicals using appropriate safety equipment.

Occasionally work near mechanical or moving parts.

Ability to speak, read, and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges:

$60,482.00 - $100,802.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer