Field Service Technician

1 week ago

Windsor, Connecticut, United States Konica Minolta Business Solutions Ltd Full time
Job Overview

We are seeking a skilled Field Service Technician to join our team at Konica Minolta Business Solutions Ltd. As a key member of our technical support team, you will be responsible for providing expert service and maintenance for our clients' printing equipment.

Key Responsibilities
  • Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned products.
  • Travel locally to various customer sites, managing territory work volume and maintaining high customer communication and satisfaction.
  • Occasionally travel outside the local area for training and professional development.
  • Communicate with management on customer or field issues, ensuring timely resolution and effective problem-solving.
  • Develop and maintain technical expertise in assigned products, with the ability to request assistance when necessary to meet customer demands.
  • Follow proper call handling procedures, maintaining minimum required productivity measures.
  • Continuously improve technical abilities, troubleshooting techniques, and overall productivity, utilizing current technology and company-issued assets.
  • Responsible for maintaining accurate ASL truck inventory for designated territory.
  • Train customers on basic printing, scanning, and copying functions.
  • Accurately and timely complete weekly timesheets and expense reports.
  • Provide sales support as required, advising sales on problem accounts and service leads.
Requirements
  • Minimum of High School diploma or GED required, Technical School training preferred.
  • 4+ years experience related to technical/repair of business equipment.
  • Certified on N+ or equivalent preferred, additional IT certifications or training a plus.
  • Must possess electrical/mechanical aptitude.
  • Familiar with printing from common business applications and graphics programs.
  • Microsoft OS peer-to-peer and MAC OS client-side of server environments.
  • Excellent time management skills, capable of prioritizing activities and scheduling to obtain effective results.
  • Exhibit professional appearance and demeanor at all times.
  • Excellent verbal and written communications skills.
  • Teamwork, must work well with others.
  • Understands territory parts budget and inventory control.
  • Basic knowledge of Word and Excel.
  • Assist in creating equipment deployment guides.
  • Provide remote technical support via remote access software.

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