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Client Operations Coordinator

2 months ago

Raleigh, North Carolina, United States Brandstetter Carroll Full time
About the Role

As a Client Experience Specialist at Brandstetter Carroll, you will play a crucial role in enhancing our clients' journeys. This position offers a unique opportunity to support and elevate customer satisfaction, ensuring seamless operations and positive interactions.


Key Responsibilities:
  • Manage customer inquiries and issues via phone, email, and chat.
  • Respond to customer complaints and concerns in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer challenges.
  • Analyze client feedback and recommend improvements to current processes.
  • Maintain and develop a deep understanding of our products and services.
  • Meet or exceed customer satisfaction and performance metrics.

What We Offer:
  • Competitive salary and bonus structure.
  • Comprehensive training and professional development programs.
  • Opportunities for career advancement and growth.
  • A collaborative work environment that thrives on innovation and dynamism.
  • Flexible working hours with options for remote work.
  • Access to cutting-edge technology and tools.
  • Recognition and rewards for outstanding performance.
  • Extensive health coverage and wellness initiatives.
  • Generous vacation and holiday policies.
  • Complimentary parking and public transport reimbursement.
  • Regular team-building activities and social events.

Qualifications:
  • Minimum of 1 year experience in customer service or operations.
  • Strong communication and problem-solving skills.
  • Ability to thrive in a fast-paced environment and prioritize tasks effectively.
  • Exceptional attention to detail and analytical skills.
  • Proficient in handling confidential and sensitive customer information.

Why Consider This Opportunity?
  • Play a vital role in enhancing customer satisfaction and loyalty.
  • Collaborate with a skilled team of customer operations experts.
  • Experience a supportive and inclusive workplace culture.
  • Expand your knowledge and skills in customer operations.
  • Advance your career in a company that prioritizes both customer satisfaction and employee success.