Restaurant Operations Manager

6 days ago


Kannapolis, North Carolina, United States Firehouse Subs 116 Full time
Job Description

Job Summary:

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Firehouse Subs 116. As a key member of our management team, you will be responsible for the profitable operation of our restaurant, ensuring exceptional customer service, and maintaining a positive and productive work environment.

Key Responsibilities:

  • Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA, and other relevant regulations.
  • Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness, while embracing the Firehouse Subs culture of a cheerful and fun work environment.
  • Ensure the profitability of the business by operating within established guidelines and requirements for food cost, labor, controllable, utilities, and sales growth.
  • Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
  • Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
  • Be accountable for the continuous training and development of the restaurant team members.
  • Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
  • Represent Firehouse Subs in a professional, positive manner at all times.
  • Communicate effectively to the Area Manager/Owner any and all issues that may impact our business.
  • Maintain restaurant equipment in full working order and communicate problems immediately to the Area Manager/Owner.

Requirements:

  • Possess a positive attitude and be ready and willing to manage the team and serve customers every day with a smile.
  • Be able to hire, train, and motivate a high-performance team.
  • Understand and be able to manage food and labor costs.
  • Understand a Profit and Loss Statement and operate the restaurant at maximum profitability.
  • 3+ years of management experience.


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