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Customer Engagement Specialist

2 months ago

Kannapolis, North Carolina, United States Hilbish Ford Full time

About Hilbish Ford

Hilbish Ford is a well-established, family-operated automotive dealership with a rich history spanning over 65 years. We are continuously on the lookout for enthusiastic, driven, and talented individuals to join our exceptional team. Our dealership thrives on teamwork, and we are committed to delivering the highest level of service to our customers. If you believe your expertise can enhance our customer experience, we would love to connect with you.

What We Provide

  • Comprehensive health insurance
  • 401(k) retirement plan with matching contributions
  • Generous vacation policy
  • Opportunities for internal promotions
  • Long-term employee recognition
  • Active community partnerships

Key Responsibilities

  • Manage incoming customer calls and ensure follow-up on sales appointments.
  • Respond promptly to inquiries via internet, phone, and live chat, utilizing prepared scripts and templates.
  • Offer initial product information to customers and guide them to relevant dealership resources.
  • Discuss preliminary financing options tailored to customer requirements.
  • Engage with leads who are not yet ready to schedule an appointment or have missed their appointments.
  • Contribute to team and process enhancement discussions, fostering positive relationships with colleagues, sales teams, and management.
  • Consistently utilize the CRM tracking system for daily operations.

Qualifications

  • Minimum of one prior role in customer service
  • Strong team player with a collaborative mindset and a desire for personal growth
  • Professional and courteous demeanor
  • Positive attitude and strong work ethic
  • Proficient computer skills
  • Possession of a valid driver's license