Customer Service Representative

3 days ago


Atlanta, Georgia, United States City of Atlanta Full time
Job Title: Call Center Representative I

Are you passionate about delivering exceptional customer experiences and making a positive impact in your community?

We are seeking a highly motivated and customer-focused Call Center Representative to join our team at the City of Atlanta. As a key member of our ATL311 team, you will play a vital role in providing responsive and user-friendly services to our citizens.

Key Responsibilities:
  • Respond to citizen inquiries and complaints via phone, email, and in-person
  • Research and resolve issues, escalating complex cases to senior representatives or supervisors as needed
  • Engage with citizens to determine details of inquiries or problems, providing accurate and timely information
  • Enter and track citizen inquiries and complaints in our database, ensuring accurate and up-to-date records
  • Collaborate with City departments to secure information and refer issues and complaints for response
  • Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse populations
  • Ability to work in a fast-paced environment, with strong organizational and time management skills
  • Basic computer skills and proficiency in customer service software and other departmental information systems
  • Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The satisfaction of making a positive impact in your community

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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