Ergonomic Service Expert

5 days ago


La Mirada, California, United States Eureka Ergonomic Full time
Job Summary
We are seeking a Customer Service Representative to join our team at Eureka Ergonomic. In this role, you will communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and can remain calm under pressure.

The salary range for this position is $18-$22 per hour, based on the location and industry standards. If you thrive in a position where no two days are the same, we encourage you to apply.

Responsibilities
- Receive a high volume of inbound calls and process requests efficiently.
- Identify the reason for the customer's call and provide solutions using premade scripts for various customer service topics.
- Use best practices in customer service techniques to develop rapport and build relationships with customers.
- Document all customer interactions accurately.
- Meet personal and team quotas consistently.
- Attend trainings to maintain up-to-date skills and knowledge.

Qualifications
- High school diploma or equivalent required.
- Previous experience as a Customer Service Representative or in a similar role is preferred.
- Excellent phone and verbal communication skills.
- Understanding of active listening techniques.
- Ability to work well under pressure and manage time effectively.

Eureka Ergonomic offers a comprehensive benefits package, including medical, dental, vision, and 401(k).


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