Technical Customer Support Expert

3 weeks ago


La Mirada, California, United States EUREKA ERGONOMIC® Full time

Eureka Ergonomic, a pioneer in home office furniture, seeks a skilled Technical Customer Support Expert to join our team. As a leader in the industry, we have formed partnerships with renowned gaming brands and major retailers, such as Target and Walmart. Our company culture emphasizes employee growth and well-being, offering competitive wages and benefits.

Job Overview

This role is responsible for providing exceptional customer service and technical support to clients experiencing issues with our products. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for delivering top-notch service.

Key Responsibilities
  1. Provide timely and effective technical support to customers via various channels, including phone, email, and chat.
  2. Demonstrate expertise in troubleshooting and resolving product-related issues, ensuring customer satisfaction and product usability.
  3. Collaborate with the product development team to identify and resolve recurring technical issues.
  4. Stay up-to-date with product knowledge and updates to deliver accurate information to customers.
  5. Contribute to the creation and maintenance of technical support documentation and FAQs.
Compensation and Benefits
  • Competitive salary range: $45,000 - $55,000 per year
  • Comprehensive benefits package, including medical, dental, vision, and 401(k)
  • Generous PTO and weekends off
  • Employee Discount Program


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