Customer Service Technical Representative

1 week ago


La Mirada, California, United States EUREKA ERGONOMIC® Full time

At Eureka Ergonomic, we are committed to delivering exceptional products and experiences to our customers. As a Customer Service Technical Representative, you will play a vital role in ensuring our customers receive top-notch support and service. With a focus on employee growth and well-being, we offer a comprehensive benefits package and competitive salary range.

Job Summary

This role involves providing expert technical support and customer service to clients experiencing issues with our products. The ideal candidate will possess strong communication skills, a passion for problem-solving, and a commitment to delivering exceptional service.

Key Accountabilities
  • Respond to customer inquiries and provide timely technical support via phone, email, or chat.
  • Diagnose and troubleshoot technical issues related to our products, ensuring customer satisfaction and product usability.
  • Collaborate with the product development team to identify and resolve recurring technical issues.
  • Stay current with product knowledge and updates to deliver accurate information to customers.
Compensation and Benefits
  • Salary range: $45,000 - $55,000 per year
  • Full Medical, Dental, Vision, and 401(k)
  • PTO and weekends off
  • Employee Discount Program


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