Chief Operating Officer

2 days ago


Chicago, Illinois, United States Leap Brands Full time
Chief Operating Officer

At Leap Brands, we are seeking a highly skilled and experienced Chief Operating Officer to lead our day-to-day operations and drive business growth. As a key member of our leadership team, you will be responsible for ensuring the seamless functioning of all co-working spaces, optimizing operational efficiency, and enhancing the customer experience.

Key Responsibilities:
  • Operational Leadership: Oversee the daily operations of all co-working locations, implementing operational best practices and streamlining processes for optimal performance.
  • Strategic Execution: Translate our strategic vision into actionable operational plans, driving initiatives that align with our growth objectives, including expansion into new markets and the development of new service offerings.
  • Team Leadership: Manage and mentor the operations team, fostering a culture of accountability, teamwork, and continuous improvement.
  • Customer Experience: Ensure an exceptional customer experience by maintaining high standards of service, cleanliness, and functionality across all spaces, collaborating with the team to gather feedback and continuously improve member satisfaction.
  • Financial Oversight: Work closely with our CFO to manage budgets, control costs, and ensure financial targets are met, monitoring key performance indicators (KPIs) and using data to make informed operational decisions.
  • Expansion and Growth: Support our expansion efforts by identifying potential locations, overseeing build-outs, and managing operational setup for new spaces, ensuring new locations are launched on time and within budget.
  • Vendor and Partner Management: Manage relationships with key vendors and partners, negotiating contracts to ensure the best service and value for the company.
  • Compliance and Safety: Ensure compliance with local regulations, health and safety standards, and company policies, maintaining a focus on safety and security across all locations.
  • Innovation and Technology: Leverage technology to enhance operational efficiency and improve the member experience, identifying opportunities for innovation in space management, resource allocation, and member engagement.

Qualifications:

  • Education: Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
  • Experience: Minimum of 10+ years of experience in operations leadership, preferably within the hospitality, real estate, or co-working space industries.
  • Proven Track Record: Demonstrated success in scaling operations, managing multi-location teams, and driving business growth.
  • Leadership Skills: Strong leadership and people management skills with the ability to inspire, mentor, and lead teams across various locations.
  • Financial Acumen: Solid understanding of financial management, including budgeting, forecasting, and P&L oversight.
  • Customer-Centric Approach: Passion for creating positive customer experiences and a keen eye for detail in service delivery.
  • Technology Proficiency: Experience with property management software, CRM systems, and data-driven decision-making.
  • Strategic Thinker: Ability to think strategically while also managing day-to-day operations, strong problem-solving and decision-making skills.
  • Communication: Excellent communication and interpersonal skills, ability to build relationships with internal teams, external partners, and stakeholders.


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