Customer Support Representative

2 weeks ago


Garden City, Michigan, United States Great American Recruiting Company Full time
Customer Support / Call Center Representative

HYBRID after training:

2 days remote / 3 days in the office

Seeking bilingual SPANISH / ENGLISH

TEMP TO PERM / Hybrid :

2 remote/ 3 days in the office, paid training first 6 weeks in office Mon-Fri

Position Overview:

The role involves managing, assessing, and resolving all incoming inquiries related to employee benefit plans in a courteous manner while providing outstanding Customer Service to both internal and external stakeholders.

Key Responsibilities:

  • Deliver exceptional customer service consistently.
  • Employ effective questioning and listening techniques to facilitate productive telephone interactions. Recognize customer needs and respond appropriately.
  • Investigate and suggest solutions to the caller's issues. Ensure follow-up on necessary actions to address customer inquiries and concerns.
  • Answer each call with a positive attitude that reflects our commitment to high customer service standards.
  • Manage all phone interactions effectively, striving for a resolution in a single call.
  • Utilize a professional approach when handling call transfers, taking messages, callbacks, holds, and interruptions.
  • Communicate the status of claims clearly.
  • Document calls accurately.
  • Refer calls to Lead/Supervisor when needed.
  • Process emails as required.
  • Maintain records in the Solution Center Call Log.
  • Assist callers in completing and binding policies.
  • Achieve the production targets and objectives established by the department.
  • Perform other duties as assigned.

Required Skills and Qualifications:

  • Outstanding Call Center / Customer Service Skills.
  • Strong Problem-Solving Abilities.
  • Excellent Verbal and Written Communication Skills.
  • Capacity to empathize with callers.
  • Proficiency in Microsoft Office Suite.

Job Types: Full-time, Contract

Pay: $18.00- $22.00 per hour

Expected hours: 37.5 per week

Schedule:

  • Monday to Friday

Experience:

  • Call center: 1 year (Required)

Work Location: Hybrid remote

Job Type: Full-time

Pay: $22.50 per hour

Expected hours: 37.5 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Call center: 1 year (Required)


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