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Automotive Service Customer Support Specialist
2 months ago
We are looking for a dedicated and enthusiastic individual with a strong commitment to customer satisfaction and a keen interest in the automotive sector. The role of the Service BDC (Business Development Center) Customer Care Representative is vital to the success of our Service BDC division at Gordon Chevrolet, where you will be instrumental in providing outstanding customer service experiences.
Key Responsibilities:
Incoming Communications: Manage and respond to incoming calls while efficiently scheduling appointments. Ensure daily calendar checks for optimal organization.
Service Management: Utilize VinSolutions to complete service-related tasks, including the scheduling of maintenance services.
Recall Coordination: Proactively arrange appointments for customers with outstanding recalls.
Customer Retention: Conduct follow-ups with customers who have not returned for service, ensuring their needs are met.
Promotional Outreach: Inform customers about current service promotions through direct calls.
At Gordon Chevrolet, we pride ourselves on fostering a supportive work environment that values teamwork and employee well-being. We offer a range of benefits to enhance your career experience:
- Competitive Salary
- Positive Work Environment
- 401(k) Plan with Employer Contribution
- Employee Discounts
- Comprehensive Benefits Package (Medical, Dental, Vision, Disability Insurance, Accident Insurance, Cancer Coverage, Employer-Paid Life Insurance, and more)
- Holiday Savings Program with Employer Match
- Paid Time Off
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