Customer Service Representative

2 days ago


Garden City, Michigan, United States Washington Trust Bank Full time
About the Role

Washington Trust Bank is seeking a highly motivated and customer-focused individual to join our team as a Universal Banker. As a key member of our branch team, you will be responsible for providing exceptional customer service, building strong relationships, and driving sales growth.

Key Responsibilities
  • Establish and maintain strong relationships with customers to understand their financial needs and goals.
  • Provide personalized banking solutions and recommendations to customers, including opening new accounts, taking applications, and booking loans.
  • Perform account and customer maintenance, including processing transactions and ensuring accurate and up-to-date customer information.
  • Collaborate with branch managers and team members to develop and implement sales strategies and goals.
  • Participate in community events and activities to build relationships and promote the bank's brand.
What We Offer
  • A competitive salary range of $20.00 to $24.49, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including health, financial, retirement, and work-life benefits.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work with a diverse and inclusive team, committed to fostering a culture of respect and empathy.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of customer service or sales experience, preferably in a banking or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to navigate complex financial situations.
  • Ability to work in a fast-paced environment, with a focus on meeting sales goals and delivering exceptional customer service.


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