Automotive Service Customer Support Specialist

1 week ago


Garden City, Michigan, United States Gordon Chevrolet Full time
Position Overview

We are looking for a dedicated and enthusiastic individual with a strong background in customer support and a keen interest in the automotive sector. The role of the Service BDC (Business Development Center) Customer Care Representative is essential to the success of our Service BDC division at Gordon Chevrolet, where you will be instrumental in providing outstanding customer interactions.

Key Responsibilities:

Incoming Calls: Manage incoming calls efficiently and schedule appointments. Regularly review the appointment calendar.

Service Leads: Utilize VinSolutions to complete service-related tasks and organize maintenance appointments.

Recall Management: Coordinate with customers to arrange appointments for vehicle recalls.

Customer Retention: Conduct follow-ups with clients who have not returned for service.

Promotional Outreach: Inform customers about ongoing service promotions through proactive communication.

Be part of a recognized team that values a supportive environment and offers a range of excellent benefits:

  • Competitive Salary
  • Positive Work Environment
  • 401(k) Plan with Employer Contribution
  • Employee Discounts
  • Comprehensive Benefits Package (Medical, Dental, Vision, Disability Insurance, Accident Insurance, Cancer Coverage, Employer-Paid Life Insurance, and more)
  • Holiday Savings Program with Employer Match
  • Paid Time Off

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