Front Desk Ambassador

3 weeks ago


Nashville, Tennessee, United States MSCCN Full time

Job Overview
A Front Desk Agent is the face of our hotel, providing a warm welcome to guests and ensuring their stay is nothing short of memorable. As a key member of our team, you will be responsible for handling guest bookings, up-selling opportunities, and anticipating every detail of a friction-free experience.

Key Responsibilities

  • Become the first point of contact for guests, delivering exceptional customer service and creating a welcoming atmosphere.
  • Take and manage guest bookings, offering personalized recommendations and upselling opportunities to enhance their stay.
  • Handle cash and credit transactions with precision and efficiency.
  • Start every stay right by swiftly checking guests in and out, taking IDs, handing out room keys, and controlling safety deposit boxes.
  • Stay one step ahead of guests' needs, recording and acting on their preferences, and handling their messages, requests, questions, and concerns.
  • Be a trusted contact for all guests, providing assistance with anything from bill issues to local knowledge, and looping in management when necessary.

Requirements

  • Candidates should possess excellent communication skills, enabling them to handle concerns and compliments from guests with ease.
  • Problem-solving skills are essential in turning issues into opportunities, ensuring every guest leaves with great memories.
  • Fluency in the local language is desirable, but not essential.
  • Literacy and technical savviness are also required, with a good grasp of reading, writing, basic maths, and computers.
  • Flexibility is crucial, as night, weekend, and holiday shifts are part of the job.
  • A high school diploma or qualification is necessary, while a college or university degree is a bonus.
  • Experience in a front desk or guest service position is ideal, with at least one year's experience preferred.
  • Physical strength is also important, as sometimes lifting, pushing, and pulling big objects up to 50lbs (23 kg) may be required.

Benefits and Salary

  • This role offers a competitive salary range of $45,000 - $65,000 per annum, based on relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.


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