Front Desk Representative

21 hours ago


Nashville, Tennessee, United States IHG Full time

Maximize Guest Satisfaction as Front Desk Agent

We are seeking a skilled and charismatic Front Desk Agent to deliver exceptional guest experiences. This key role involves handling transactions, offering personalized insights, and anticipating every detail of a seamless stay.

Key Accountabilities:

  • Provide a warm welcome that sets the tone for an unforgettable guest experience.
  • Reward IHG Rewards Club members and return guests with personal recognition.
  • Efficiently manage guest bookings, up-sell opportunities, and recommend ways to enhance their stay.
  • Process cash and credit transactions with accuracy and attention to detail.
  • Streamline check-in and check-out processes by swiftly handing out room keys, controlling safety deposit boxes, and recording preferences.
  • Anticipate and meet guest needs by recording and acting on their preferences, handling messages, requests, questions, and concerns.
  • Be a trusted point of contact for all guests, providing assistance with everything from billing issues to local knowledge, and escalating concerns to management when necessary.
  • Maintain a safe environment at all times, adhering to our safety procedures, and reporting incidents as needed.
  • Present a professional image as a brand ambassador, taking pride in appearance and promoting the IHG brand.
  • Stay informed about daily events and activities to provide guests with valuable information.
  • Offer support to colleagues as needed, demonstrating flexibility and teamwork.

Required Skills & Qualifications:

  • Excellent communication skills, enabling effective interactions with guests and colleagues alike.
  • Strong problem-solving skills, converting challenges into opportunities to create lasting positive memories for guests.
  • Proficiency in the local language is essential; fluency in additional languages is a valuable asset.
  • Literate and tech-savvy, with a good grasp of reading, writing, basic math, and computer skills.
  • Able to adapt to varied schedules, including nights, weekends, and holidays.
  • Possess a high school diploma or equivalent; a college or university degree is a desirable bonus but not mandatory.
  • At least one year of experience in a front desk or guest service position is preferred.
  • Capable of lifting, pushing, and pulling objects weighing up to 50lbs (23kg), involving bending and kneeling as needed.

Estimated Annual Salary: $45,000 - $55,000, depending on location and experience. We offer competitive compensation and benefits to our valued employees. As an equal opportunity employer, we believe in treating all colleagues with respect and fairness, providing opportunities for growth and development within our organization.



  • Nashville, Tennessee, United States Hampton Elliston Place Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and experienced Front Desk Agent to join our team at Hampton Elliston Place. As a key member of our hotel staff, you will be responsible for providing exceptional customer service, managing guest reservations, and ensuring seamless check-in and check-out experiences.The ideal candidate...


  • Nashville, Tennessee, United States Courtyard Nashville Green Hills Full time

    Job OverviewThe ideal candidate will be a highly motivated and customer-focused individual who is eager to join our team as a Front Desk Agent at Courtyard Nashville Green Hills. As a key member of our hotel team, you will provide exceptional guest service, ensuring that every interaction is warm, welcoming, and memorable.

  • Front Desk Ambassador

    3 weeks ago


    Nashville, Tennessee, United States Schulte Companies Full time

    At Schulte Companies, we offer a competitive salary of $45,000 - $60,000 per year. As a Front Desk Ambassador, you will be responsible for delivering exceptional customer service to our guests.Job Description:We are seeking a skilled and enthusiastic individual to join our team as a Front Desk Agent / Concierge. The ideal candidate will have excellent...


  • Nashville, Tennessee, United States Schulte Full time

    About Schulte Hospitality GroupSchulte Hospitality Group is a leading third-party management company with over 200 locations across 38 states and 3 countries. We offer a diverse range of brands and properties, including Marriott, Hilton, IHG, and Hyatt.Job SummaryWe are seeking a highly motivated and customer-focused Night Auditor to join our team at Holiday...


  • Nashville, Tennessee, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent and Night Auditor to join our team. This individual will be responsible for providing exceptional guest service, handling room reservations, and ensuring the smooth operation of the front desk.


  • Nashville, Tennessee, United States Pyramid Global Hospitality Full time

    Job SummaryPyramid Global Hospitality is seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a professional...


  • Nashville, Tennessee, United States Taymax Group Full time

    Taymax Group is seeking an experienced and results-driven Front Desk Team Member to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.The ideal candidate will have a proven track record of providing top-notch customer...


  • Nashville, Tennessee, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Aimbridge Hospitality. As a key member of our front office staff, you will be responsible for providing exceptional guest service, registering guests, and ensuring their stay is comfortable and enjoyable.This is a fantastic opportunity for someone who is...

  • Front Desk Associate

    22 hours ago


    Nashville, Tennessee, United States Hilton Grand Vacations Full time

    About the RoleWe are seeking a skilled and friendly individual to join our team as a Front Desk Clerk. This role involves greeting guests, checking in/out, generating folios, and collecting payments. You will also be responsible for receiving housekeeping and maintenance requests, preparing arrival packets, and answering phones.ResponsibilitiesGreet guests...


  • Nashville, Tennessee, United States Belmont University Full time

    At Belmont University, we are seeking a highly motivated and organized individual to join our team as a CEMB Front Desk Coordinator. This role will oversee the use of Johnson Center production rooms during building hours. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.**Job...


  • Nashville, Tennessee, United States Courtyard Nashville Green Hills Full time

    Job Summary:We are seeking a Front Desk Agent and Night Auditor to join our team at Courtyard Nashville Green Hills. This role is responsible for providing exceptional guest service, registering guests, and settling accounts.Key Responsibilities:Guest Service: Greet and register guests, provide assistance with room assignments, and ensure a smooth check-in...

  • Front Desk Ambassador

    24 hours ago


    Nashville, Tennessee, United States MSCCN Full time

    Job OverviewA Front Desk Agent is the face of our hotel, providing a warm welcome to guests and ensuring their stay is nothing short of memorable. As a key member of our team, you will be responsible for handling guest bookings, up-selling opportunities, and anticipating every detail of a friction-free experience.Key ResponsibilitiesBecome the first point of...


  • Nashville, Tennessee, United States RePublic Schools Full time

    About RePublic SchoolsWe are a school network dedicated to reimagining public education in the South. Our mission is to provide a high-quality education to our scholars, and we are looking for a talented individual to join our team as a Front Desk Receptionist.Job OverviewThe successful candidate will be responsible for managing the front office, supporting...


  • Nashville, Tennessee, United States I. C. Thomasson Associates Full time

    Job OverviewI. C. Thomasson Associates is seeking a highly skilled Front Desk Receptionist to join our team. As the first point of contact for visitors, you will play a crucial role in making a lasting impression on our clients and vendors.


  • Nashville, Tennessee, United States Drury Hotels Company, LLC Full time

    Drury Hotels Company, LLC is seeking a dedicated Night Auditor to join our team in Nashville, Tennessee 37201. This role offers a competitive salary of $20.52 per hour and provides opportunities for professional growth and development.BASIC FUNCTION & JOB DUTIES:Ensure seamless front desk operations, including handling guest inquiries and resolving issues...


  • Nashville, Tennessee, United States The Woodhouse Day Spa - Nashville Full time

    Spa Coordinator OpportunityWe are seeking a highly skilled Spa Coordinator to join our team at The Woodhouse Day Spa - Nashville. This is a full-time position with competitive hourly wage, offering excellent benefits and opportunities for growth.About the RoleThis role involves providing exceptional customer service to our guests, ensuring their spa...


  • Nashville, Tennessee, United States Homewood Suites by Hilton Davidson Full time

    Job OverviewWe are seeking a motivated and customer-focused Hotel Front Desk Service Coordinator to join our guest services team at Homewood Suites by Hilton Davidson.Key Responsibilities:Welcoming guests, managing their account information, and ensuring an exceptional stay experience.Communicating with housekeeping to ensure guest rooms are ready.Answering...


  • Nashville, Tennessee, United States Aimbridge Hospitality Full time

    ResponsibilitiesThe Front Desk Agent and Night Auditor will be responsible for:Greeting and registering guests in a friendly and efficient manner.Handling room reservations and checking guests in and out.Providing accurate and timely information to guests regarding hotel services and facilities.Operating the front desk computer system and managing cash and...


  • Nashville, Tennessee, United States Aimbridge Hospitality Full time

    About the RoleThe Front Desk Agent and Night Auditor is a critical position that requires excellent communication and problem-solving skills. The ideal candidate will be able to work independently and as part of a team to ensure seamless operations during evening hours.


  • Nashville, Tennessee, United States Middle Tennessee Internal Med Full time

    At Middle Tennessee Internal Med, we are seeking a highly skilled Medical Office Front Desk Professional to join our team. This is a dynamic role that requires excellent communication and organizational skills.Job DescriptionGreet and Register Patients: Our ideal candidate will have the ability to greet patients warmly and register them efficiently.Verify...