Customer Service Representative

1 day ago


Charleston, West Virginia, United States Massage Envy Full time

About Us

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At Massage Envy West Ashley, we're dedicated to helping our clients feel their best. As a team, we're committed to delivering an exceptional experience and growing our member base. We're passionate about supporting and inspiring each other to be our best while working together to help clients achieve their wellness goals.

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Promotions and Benefits

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  • Competitive pay starting at $14.00+ per hour
  • $500 Employee Referral Bonus Program
  • Unlimited bonuses and commissions
  • Paid Time Off (PTO) for full-time team members
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • Employee discounts on services and retail
  • Long-term career planning and advancement
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Requirements

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  • Must be 18 years or older
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Be a critical thinker with excellent math, computer skills, and the ability to multitask
  • Have great people skills and be able to establish positive relationships with guests
  • Be a supporter of Total Body Care with a general knowledge of massage, stretch, and skin care services
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Day-to-Day Responsibilities

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  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
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Culture and Support

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  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge
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We're looking for individuals who share our passion for helping others and are committed to delivering an exceptional experience. If you're ready to join a growing community with experienced professionals, we can't wait to meet you



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