Senior Technology Operations Manager

4 weeks ago


Silver Lake, Kansas, United States Walmart Full time
About the Role

We are seeking a highly skilled and experienced Program Manager to lead our ecommerce customer fulfillment initiatives. As a key member of our team, you will be responsible for collaborating with cross-functional partners to deliver best-in-class solutions that drive a frictionless and consistent customer experience.

Key Responsibilities
  • Project Identification and Prioritization: Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement.
  • Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking.
  • Roadmap Influence: Influence roadmaps to deliver enhanced capabilities in ecommerce fulfillment.
  • Collaboration: Help define and collaborate writing requirements with key partners, champion fulfillment improvements, share best practices, and promote standardization across the customer experience.
  • Results and Accountability: Measure progress in achieving results, demonstrate strong commitment towards goals, and drive complex projects focused on improving customer fulfillment outcomes.
Requirements
  • Project management, organizational skills, process improvement, and implementation experience.
  • Familiarity with business case development using data.
  • Ability to use data and feedback to build a story and visualize via PowerPoint.
  • Strong communication skills, with a desire to foster strong partnerships across the organization.
What We Offer

We offer a competitive salary range of $80,000.00-$155,000.00, annual or quarterly performance bonuses, and additional compensation for certain positions, including stock. We also provide a comprehensive benefits package, including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Eligibility

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.



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