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Client Relationship Manager

2 months ago

Auburn, Kentucky, United States Servpro Industries Inc Full time

What We Provide

  • Comprehensive health benefits package, including options for medical, vision, and dental care
  • Retirement savings plan with company contributions
  • Profit-sharing opportunities
  • Generous vacation and holiday leave
  • Paid parental leave
  • Company-sponsored mental wellness program through Headspace
  • Access to two on-site fitness facilities
  • Employee Assistance Program
  • Supportive Employee Resource Groups
  • Opportunities for personal and professional growth

Position Overview

The Client Relationship Manager fosters valuable connections with Key Account Clients while ensuring exceptional service for all SERVPRO customers. By elevating SERVPRO's brand visibility, operational capabilities, and market presence, the overall call volume and revenue for the franchise network will see significant growth.

Your Responsibilities

  • Establish connections with client field claims personnel and cultivate partnerships with trainers and franchises
  • Draft quality agreements and communications to guarantee return on investment throughout the contract duration
  • Assess SERVPRO program effectiveness using available analytical tools
  • Enhance gross revenues and call center referrals
  • Oversee communications with Key Accounts while demonstrating outstanding customer service
  • Provide support for conventions as needed

Your Qualifications

  • 5+ years of proven sales success, ideally within the insurance sector
  • Familiarity with automated reporting tools such as Microsoft CRM
  • Strong communication abilities
  • Proficient in Microsoft Office Suite
  • Bachelor's degree in business administration or a related discipline preferred
  • Willingness to travel up to 50% for business purposes

About SERVPRO

SERVPRO has been a reliable leader in fire and water restoration, mold remediation, and more for over 50 years. With a network of over 2,200 franchises across the US and Canada, we take pride in fostering a professional community that values diversity, teamwork, and individual contributions.

SERVPRO is an equal opportunity employer, welcoming all applicants without discrimination based on age, race, religion, gender, sexual orientation, national origin, veteran status, or disability.