Process Improvement Manager
2 hours ago
We are seeking a highly skilled Process Improvement Manager to join our team at Walmart. As a key member of our customer support operations, you will play a crucial role in shaping the future of retail and improving millions of lives around the world.
As a Process Improvement Manager, you will be responsible for driving change initiatives, developing readiness plans, and collaborating with various teams to ensure seamless transitions and continuous improvement in our customer support processes.
Your key responsibilities will include:
- Developing and implementing change management strategies and plans to support customer support initiatives and projects.
- Conducting impact analyses, assessing change readiness, and identifying key stakeholders.
- Creating and delivering communication plans to ensure stakeholders are informed and engaged throughout the change process.
- Developing training programs and materials to support change initiatives.
You will also be responsible for ensuring the customer support team is prepared for new product launches, process changes, and system implementations. This will involve developing and executing operational readiness plans, including risk assessments, contingency planning, and go-live support.
As a Process Improvement Manager, you will work closely with customer support leadership, product managers, IT, and other stakeholders to ensure alignment on change initiatives. You will facilitate workshops, meetings, and training sessions to support change and operational readiness efforts.
Key qualifications for this role include:
- 3-5 years of experience in e-commerce and customer support.
- Experience in project management, change management, and/or operational readiness.
- Certification in change management (e.g., Prosci, ACMP) is preferred.
- Project management certification (e.g., PMP, PRINCE2) is a plus.
We offer a competitive salary, performance-based bonus awards, and a range of benefits, including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
At Walmart, we are committed to creating a workplace that is inclusive and respectful of all employees. We believe that our diversity is a strength and that our differences are what make us better. We are an equal opportunity employer and welcome applications from diverse candidates.
Apply now to become a part of our team and help us shape the future of retail
-
San Bruno, California, United States Walmart Full timeJob SummaryWe are seeking a highly skilled Senior Analyst, Process Improvement Specialist to join our dynamic e-commerce marketplace team. As a key member of our team, you will be responsible for developing and optimizing customer support services to enhance the overall customer experience. You will collaborate with cross-functional teams to design,...
-
Senior Analyst, Process Improvement Specialist
2 weeks ago
San Bruno, California, United States Walmart Full timeJob SummaryWe are seeking a highly skilled Service Designer to join our dynamic e-commerce marketplace team. As a Service Designer, you will be responsible for developing and optimizing customer support services to enhance the overall customer experience.Key ResponsibilitiesDevelop and implement service design strategies that improve the customer support...
-
Senior Analyst, Process Improvement Specialist
3 weeks ago
San Bruno, California, United States Walmart Full timeJob SummaryWe are seeking a highly skilled Senior Analyst, Process Improvement to join our dynamic e-commerce marketplace team. As a key member of our Service Design team, you will be responsible for developing and optimizing customer support services to enhance the overall customer experience.Key ResponsibilitiesDevelop and implement service design...
-
San Bruno, California, United States Walmart Full timeJob SummaryWe are seeking a highly skilled Service Designer to join our dynamic e-commerce marketplace team. As a Service Designer, you will be responsible for developing and optimizing customer support services to enhance the overall customer experience.Key ResponsibilitiesDevelop and implement service design strategies that improve the customer support...
-
San Bruno, California, United States Walmart Full timeService Design and Strategy LeadWe are seeking a highly skilled Service Design and Strategy Lead to join our dynamic e-commerce marketplace team. As a Service Design and Strategy Lead, you will be responsible for developing and optimizing customer support services to enhance the overall customer experience. You will collaborate with cross-functional teams to...
-
Process Improvement Specialist
5 days ago
San Francisco, California, United States Core Group Resources Full timeProcess Improvement Engineer Job SummaryWe are seeking a highly skilled Process Improvement Engineer to join our team at Core Group Resources. As a key member of our operations team, you will be responsible for analyzing and improving our business processes to enhance efficiency, reduce costs, and improve overall quality and customer satisfaction.Key...
-
Process Improvement Specialist
3 weeks ago
San Francisco, California, United States Core Group Resources Full timeProcess Improvement Engineer Job SummaryCore Group Resources is a leading recruitment company with a strong presence in the marine offshore market, finance, IT, renewables, and non-profit sectors. We are seeking a highly skilled Process Improvement Engineer to join our team and drive operational excellence across various operations within the company.Key...
-
Case Manager II
2 weeks ago
San Bruno, California, United States Bayview Hunters Point Foundation for Community Improvement Full timeJob Title: Case Manager IIBayview Hunters Point Foundation for Community Improvement is seeking a highly motivated and compassionate Case Manager II to join our team. As a Case Manager II, you will play a critical role in providing comprehensive case management services to inmates, including assessment, planning, coordination, and implementation of services...
-
Case Manager II
5 days ago
San Bruno, California, United States Bayview Hunters Point Foundation for Community Improvement Full timeJob Title: Case Manager IIJob Summary:Bayview Hunters Point Foundation for Community Improvement is seeking a skilled Case Manager II to provide comprehensive case management services to inmates in a correctional facility. The successful candidate will work closely with correctional staff, external service providers, and community resources to address the...
-
Manufacturing Process Improvement Specialist
2 weeks ago
San Jose, California, United States Super Micro Computer Full timeAbout SupermicroSupermicro is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.We are a Top Tier company among the Silicon Valley Top 50 technology firms, with a strong commitment to innovation and customer...
-
Manufacturing Engineer
6 days ago
San Jose, California, United States Super Micro Computer Full timeAbout SupermicroSupermicro is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.We are a Top Tier company with a strong presence in the Silicon Valley Top 50 technology firms. Our global expansion has provided us with...
-
Manufacturing Process Improvement Specialist
5 days ago
San Jose, California, United States Super Micro Computer Full timeAbout SupermicroSupermicro is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.We are a fast-growing company with a strong presence in the technology industry.Job SummaryThe Manufacturing Engineer will be responsible...
-
Business Process Improvement Specialist
4 weeks ago
San Diego, California, United States Manpower San Diego Full timeBusiness Process Analyst Job DescriptionThe Business Process Analyst will play a crucial role in supporting the Engineering Development Center's business processes and systems. This individual will be responsible for documenting current processes and identifying areas for improvement. The Business Process Analyst will work closely with the BPA group to...
-
Manufacturing Process Improvement Specialist
5 days ago
San Jose, California, United States Super Micro Computer Full timeAbout SupermicroSupermicro is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.We are a rapidly growing company with a strong presence in the technology industry.Job SummaryThe Manufacturing Engineer will be...
-
Business Process Improvement Specialist
5 days ago
San Diego, California, United States eTeam Full timeJob Role: Business Process AnalystLocation: OnsiteDuration: 12 monthsTop 5 Required SkillsAdvanced Microsoft Office (Excel VBA, Power BI, Word)SQLAbility to create and document technical standard process instructionsAbility to manage several projects and tasks in a fast-paced environmentTroubleshootingMinimum Education Requirement• Bachelor's Degree in...
-
Talent Management Program Manager
4 weeks ago
San Bruno, California, United States US Tech Solutions Full timeAbout the RoleWe are seeking a highly skilled and experienced Program Manager to join our Talent Management team at US Tech Solutions. As a key member of our team, you will be responsible for designing, implementing, and evaluating people programs and processes that align with our talent and learning strategy and business goals.Key ResponsibilitiesProgram...
-
Talent Management Program Manager
2 weeks ago
San Bruno, California, United States US Tech Solutions Full timeTalent Ops/Enterprise L&D Training Program ManagerAbout the Role:We are seeking a highly skilled and experienced Talent Ops/Enterprise L&D Training Program Manager to join our team at US Tech Solutions. As a key member of our Talent Management team, you will be responsible for designing, developing, and implementing talent programs and processes that align...
-
Business Analyst Intern
2 days ago
San Diego, California, United States BankTalent HQ Full timeBusiness Analyst InternAt BankTalent HQ, we're seeking a highly motivated Business Analyst Intern to join our team. As a Business Analyst Intern, you will play a key role in reviewing, analyzing, and evaluating business processes, systems, and user needs.Key Responsibilities:Assist in reviewing and analyzing business processes and systems to identify areas...
-
Continuous Improvement Manager
5 days ago
San Bernardino, California, United States Home Chef Full timeAbout the RoleWe are seeking an exceptional Continuous Improvement Manager to join our team at Home Chef. As a key member of our operations team, you will be responsible for driving lasting, impactful change at our production facilities.Key ResponsibilitiesDevelop and implement a plan for continuous improvement across all plant functions, prioritizing...
-
Senior Manager of Continuous Improvement
6 days ago
San Diego, California, United States BD (Becton, Dickinson and Company) Full timeJob DescriptionAt BD, we are seeking a highly skilled and experienced Senior Manager of Continuous Improvement to join our team. As a key member of our organization, you will be responsible for driving process improvements and implementing lean principles across various functions and departments.Key Responsibilities:Develop and implement process improvement...
