Senior Analyst, Process Improvement- Service Design
4 weeks ago
We are seeking a highly skilled Service Design and Strategy Lead to join our dynamic e-commerce marketplace team. As a Service Design and Strategy Lead, you will be responsible for developing and optimizing customer support services to enhance the overall customer experience. You will collaborate with cross-functional teams to design, implement, and continuously improve service processes, ensuring they are efficient, user-friendly, and aligned with our brand values.
Key Responsibilities:- Develop and implement service design strategies that improve the customer support experience.
- Conduct research and gather insights on customer needs, pain points, and behaviors to inform service design.
- Create and maintain service blueprints, customer journey maps, and other service design artifacts.
- 3-5 years of experience in eCommerce.
- 3-5 years of experience in customer support.
- Experience in service design projects and methodologies.
- Excellent problem-solving skills and a keen eye for detail.
- Proficient in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
- Strong analytical skills and the ability to translate data into actionable insights.
- Excellent communication and presentation skills, with the ability to articulate complex ideas clearly.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Competitive pay and performance-based bonus awards.
- 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more.
At Walmart, we offer a comprehensive benefits package that includes health, financial, and time-off benefits. We are an equal opportunity employer and welcome applications from diverse candidates.
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Senior Analyst, Process Improvement Specialist
4 weeks ago
San Bruno, California, United States Walmart Full timeJob SummaryWe are seeking a highly skilled Senior Analyst, Process Improvement Specialist to join our dynamic e-commerce marketplace team. As a key member of our team, you will be responsible for developing and optimizing customer support services to enhance the overall customer experience. You will collaborate with cross-functional teams to design,...
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Business Process Analyst, Senior
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Senior UX Designer
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Process Improvement Manager
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Senior Business Analyst
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Business Systems Analyst
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Business Process Analyst, Senior
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San Diego, California, United States ACL Digital Full timeJob SummaryWe are seeking a highly skilled Senior Business Process Analyst to join our team at ACL Digital. As a key member of our organization, you will be responsible for analyzing and improving business processes to drive efficiency and effectiveness.Key ResponsibilitiesAnalyze business processes to identify areas for improvementDevelop and implement...
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San Clemente, California, United States CyberTec Full timeJob Title: Senior Business Systems Analyst/Oracle Service ApplicationsJob Summary:CyberTec is seeking a highly skilled Senior Business Systems Analyst/Oracle Service Applications to join our team. As a Senior Business Systems Analyst/Oracle Service Applications, you will be responsible for working with the Business to document requirements and assisting in...
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Senior UX Designer
4 weeks ago
San Bruno, California, United States Walmart Full timeAbout the RoleWe are seeking a highly skilled Senior UX Designer to join our team at Walmart Connect. As a Senior UX Designer, you will be responsible for designing best-in-class product experiences with a focus on visual design and typography.Key Responsibilities:Designing and delivering user-centered design solutions that meet business goals and user...
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Senior Mechanical Design Engineer
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Business Process Improvement Specialist
1 month ago
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Senior Business Systems Analyst
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Senior UX Designer, Data Experiences
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Senior Financial Analyst
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Quality Improvement Analyst
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San Jose, California, United States Santa Clara County Health Plan Full timeJob SummaryThe Quality Improvement Analyst plays a crucial role in facilitating ongoing measurement, data optimization, and information dissemination. This position collaborates with multi-disciplinary teams to develop data management and analysis plans, monitors reporting requirements, and establishes guiding metrics and benchmarks for performance...