Senior Analyst, Process Improvement Specialist
4 weeks ago
We are seeking a highly skilled Senior Analyst, Process Improvement Specialist to join our dynamic e-commerce marketplace team. As a key member of our team, you will be responsible for developing and optimizing customer support services to enhance the overall customer experience. You will collaborate with cross-functional teams to design, implement, and continuously improve service processes, ensuring they are efficient, user-friendly, and aligned with our brand values.
Key Responsibilities
- Develop and implement service design strategies that improve the customer support experience.
- Conduct research and gather insights on customer needs, pain points, and behaviors to inform service design.
- Create and maintain service blueprints, customer journey maps, and other service design artifacts.
Requirements
- Bachelor's degree in Finance, Human Resources, Engineering, Supply Chain, or related field.
- 6 months' experience in consulting, project management, business strategy, or related area.
Preferred Qualifications
- Leading a cross-functional team.
- Masters: Business.
- Six Sigma - Certification.
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
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