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Department Manager

2 months ago

Leavenworth, Washington, United States Albertsons Full time
Job Summary

We are seeking a highly skilled and experienced Department Manager to join our team at Albertsons. As a Department Manager, you will be responsible for leading a team of baristas and ensuring that our customers receive exceptional service and a high-quality experience.

Key Responsibilities
  • Customer Service: Provide friendly, courteous, and helpful service to customers, ensuring that their needs are met and exceeded.
  • Team Leadership: Train, supervise, schedule, and assign duties to barista clerks, ensuring that they have the skills and knowledge needed to perform their jobs effectively.
  • Operations Management: Direct and control the operation of the Starbucks kiosk, ensuring that sales and profit objectives are met.
  • Inventory Management: Maintain appropriate stock and inventory levels, ensuring that products are available to meet customer demand.
  • Financial Management: Provide financial reporting to Store Manager and Field Supervisor, ensuring that financial goals are met.
  • Quality Control: Ensure product quality, ensuring that all products meet company standards.
  • Merchandising: Change signs and prices as directed by merchandising, ensuring that the store is visually appealing and attractive to customers.
  • Cash Handling: Operate electronic cash register to total customers' final bill, receive payment, and count back correct change.
  • Cleaning and Maintenance: Maintain cleanliness of coffee service area of the store, ensuring that it is clean and safe for customers.
Requirements
  • Customer Service Skills: Ability to follow company customer service procedures, demonstrated prior customer service skills or related experience.
  • Leadership Skills: Ability to interact with customers and co-workers, ability to understand and follow directions.
  • Communication Skills: Ability to speak with customers to resolve problems, ability to communicate effectively with team members.
  • Physical Demands: Constant standing, walking, and reaching, frequent lifting and carrying, occasional bending and stooping.
Working Conditions

This position is located in a fast-paced retail environment, with frequent customer interactions and a high level of activity. The ideal candidate will be able to work in a team environment, communicate effectively, and provide exceptional customer service.