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Customer Support Coordinator

2 months ago


San Bernardino, California, United States ShipMonk Full time
Role Overview

The Customer Support Coordinator will be responsible for monitoring the progress of active service requests and identifying those that necessitate prompt communication with our logistics team or our dedicated support specialists.

Key Responsibilities
  • Assess the current status of open service requests.
  • Engage with the Operations Support team to facilitate effective communication.
  • Collaborate with various departments including Retail and Customer Service to ensure seamless operations.
Qualifications

We are looking for a detail-oriented individual who can manage multiple tasks efficiently while maintaining a high level of customer satisfaction.