Student Services Assistant
4 weeks ago
Job Summary
:We are seeking a highly motivated and detail-oriented Student Services Assistant - Customer Support Specialist to join our team at California State University, San Bernardino. The successful candidate will serve as the initial point of contact for students, staff, and faculty, providing exceptional customer service and support.
Responsibilities
:- Serve as the initial point of contact for students, staff, and faculty, providing information and assistance as needed.
- Staff the front desk and provide customer service for walk-in, phone, and live chat support.
- Assist full-time staff in performing general office operations, including answering phones, filing, scanning, copying, and preparing packets, on-campus deliveries, data entry, word processing, and other duties as assigned.
- Greet and welcome incoming students, staff, faculty, and community members with the resources available.
Minimum Qualifications
:- Ability to learn and perform assigned work, follow oral instructions, work cooperatively with faculty, staff, and other students, communicate effectively with all levels, and read and write English at a level appropriate to the position.
- Admission or registration as a CSU student.
Required Qualifications
:- Maintain a 2.0 G.P.A. or greater per semester and cumulative.
- Students must be enrolled in at least half-time units at CSUSB (6 units undergraduate; 3 units graduate).
- International students must have full-time enrollment at CSUSB (12 units undergraduate; 6 units graduate).
- Eligible to work in the United States.
- PAYROLL REQUIREMENT: Social Security Card.
Preferred Qualifications
:- Maintain a 2.5 quarter and cumulative G.P.A. and be enrolled at least half-time in courses at CSUSB.
- Ability to communicate effectively with a diverse group of people.
- Ability to learn quickly and complete assignments in a timely manner.
- Ability to multitask.
- Detail-oriented.
- Punctual/Reliable.
- Ability to work both in a team or individual environment.
- Maintain a positive attitude.
- Maintain good attendance.
- Experience in phone and organizational skills.
Compensation and Benefits
:The anticipated hiring range for this position is $16.00 per hour. The compensation offered will consider internal equity and experience among other factors.
Position Information
:- Work status: Part-Time, Temporary, Seasonal.
- Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).
- Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).
- This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
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