Customer Engagement Specialist
2 weeks ago
Penske Automotive Group is seeking reliable individuals to join our Business Development Center and contribute to delivering exceptional customer experiences.
JOIN OUR TEAM
At Penske Automotive Group (PAG), we are committed to fostering a positive and inclusive work environment that encourages excellence and achievement, aiming to provide the best possible experience for our customers.
Imagine a role that is both professionally and financially rewarding, where you can positively influence our organization and our customers every day.
As a Business Development Center (BDC) Appointment Coordinator, you will efficiently, professionally, and courteously assist our customers in a call center setting, engaging with them through various communication channels including text, email, or social media as assigned.
WHAT WE OFFER
Recognized as a Fortune 500 company and consistently highlighted by Automotive News as one of the "Best Dealerships to Work For."
Honored as one of Glassdoor's Best Places to Work.
Comprehensive benefits package, including health care options (medical, dental, and vision) along with a 401k savings and retirement plan featuring company match.
A values-driven culture grounded in integrity, professionalism, excellence, and teamwork.
WHAT WE SEEK
A genuine interest in delivering an outstanding customer experience.
Friendliness, enthusiasm, reliability, and a positive team-oriented attitude.
Exceptional communication, interpersonal, and organizational skills.
A strong work ethic with the ability to thrive in a fast-paced, results-oriented environment.
Timely responses to internet inquiries with courtesy, accuracy, and professionalism.
WHAT YOU CAN CONTRIBUTE
Commitment:
Ensure our customers enjoy a world-class experience at every stage of their ownership journey.
Excellence:
Deliver an unmatched level of expertise to enhance customers' overall experience.
Technical Proficiency:
Utilize MS Office Suite, CRM, and lead management tools to effectively manage inquiries, update customer records, track customer interest, and compile necessary reports and forms promptly.
JOIN US
If you are ready for a fulfilling career with competitive compensation and benefits, along with opportunities for growth and advancement, consider becoming part of the Penske Automotive Group.
Our interview process typically includes a phone interview, several in-person interviews, background checks, reference checks, driving record reviews, and drug screening.
Be a part of the premier customer experience team in the automotive industry... apply with us today.Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and maintain a good driving record.
Req Number: 29245
Position Code: 712820
Type:
Full-time
Dealership:
Honda of Danbury
EEO Statement
The Company is committed to hiring a diverse and qualified workforce.
We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
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