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Customer Engagement Specialist

2 months ago

Danbury, Connecticut, United States PC Richard & Son Full time

Customer Engagement Specialist Job Overview

The role of a Customer Engagement Specialist encompasses various responsibilities, including:

  • Delivering outstanding customer support both in-person and via telephone.
  • Guiding customers in choosing products by detailing features and advantages.
  • Acquiring product knowledge and sales expertise through dedicated training sessions.
  • Promoting service plans and installations.
  • Inputting sales data into our system and managing order follow-ups.
  • Encouraging enrollment in the company credit program.

*All new team members are required to complete a comprehensive two-week training program.

Position Requirements

Availability to work evenings and weekends is essential.

  • Strong interpersonal communication skills.
  • Capability to thrive in a dynamic work environment.
  • Driven to foster enjoyable shopping experiences.

If you are interested in becoming part of a family-owned business with a rich history and excellent earning potential, we invite you to consider joining our team.

Employee Benefits:

  • Options for health coverage.
  • Vision and dental insurance plans.
  • Life and supplemental insurance.
  • Retirement savings opportunities.
  • Generous paid time off policies.

P.C. Richard & Son is proud to be an Equal Opportunity Employer.