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HVAC Controls Customer Support Specialist
2 months ago
A leading manufacturer specializing in advanced air flow measurement and control solutions tailored for critical environments and specialized applications.
Position Overview:
We are currently seeking an HVAC Controls Support Specialist to provide exceptional post-sales customer service and technical assistance. This role involves supporting end-users, sales teams, and field technicians who utilize our air flow products.
Why Work With Us?
- Comprehensive Health, Dental, and Vision Plans
- 401K Retirement Savings Plan
- Short-term and Long-term Disability Coverage
- Paid Time Off and Sick Leave
Key Responsibilities:
- Technical Assistance: Deliver phone-based troubleshooting and support to clients, ensuring prompt and precise resolution of issues.
- RMA Management: Oversee the Return Merchandise Authorization process, including evaluation, warranty assessments, pricing, and reporting on RMA trends.
- Customer Education: Facilitate product training sessions for clients as directed by the Training Coordinator.
- Database Management: Maintain and update the database with field reports and engineering modifications, collaborating with regional operations.
- Field Support: Travel to client locations for system startups, troubleshooting, and related assistance as required.
- Manufacturing and Engineering Collaboration: Provide support to manufacturing and engineering teams as necessary.
Qualifications:
- A 2-year technical degree is preferred; 3+ years of relevant experience will be considered.
- Proficient computer skills are essential.
- Familiarity with the HVAC building automation sector is advantageous.
For those interested in exploring this opportunity further, please consider applying.