Customer Service Representative

2 weeks ago

Danbury, Connecticut, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a Customer Experience Specialist, you will play a vital role in enhancing customer satisfaction and loyalty. This position offers both part-time and full-time opportunities, with a range of benefits depending on your role and duration of service.

Benefits Include:

  • Backup childcare services
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Medical and dental coverage, along with paid time off
  • Rewards and discounts for engaging with new products
  • Self-paced learning opportunities in various areas such as sales, leadership, time management, and diversity & inclusion.

Customer Experience Specialists serve as the face of Best Buy, dedicated to understanding and fulfilling the immediate and future needs of our customers. You will cultivate lasting relationships by delivering personalized service tailored to each individual.

Comprehensive training will be provided to equip you with the knowledge necessary to recommend the most suitable products and services. This training encompasses essential skills in delivering exceptional product knowledge and customer service within a customer-centric environment. You will have the opportunity to focus on the department that interests you most while exploring new and exciting product categories as they emerge.

At Best Buy, we strive to create an inclusive workplace where every employee feels valued and can contribute to our collective mission. We are committed to being a leading company for both our customers and employees by embracing diversity across all backgrounds and identities. Our diverse customer base drives our commitment to reflect the communities we serve.

We prioritize building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that fosters individual and team success, you will find a great fit here.

Key Responsibilities:

  • Warmly greet and engage customers, ensuring a welcoming atmosphere.
  • Utilize your skills and knowledge to recommend products and services that align with customers' current and future needs.
  • Act as a brand ambassador, combining your passion for Best Buy, customer service, and technology to serve our customers effectively.
  • Assist customers with their sales orders, returns, and exchanges.
  • Continuously develop your knowledge and expertise through ongoing learning.
  • Stay updated on skills and promotional initiatives using available tools.
  • Support profitable growth during peak business hours while maintaining a customer-focused approach.
  • Ensure your department is clean, well-stocked, and visually appealing.
  • Collaborate effectively with supervisors and associates across different departments.

Basic Qualifications:

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, nights, and holidays.

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