Sleep Patient Account Specialist
2 weeks ago
Location: Asheville, NC - Initial in-office training required, with remote work options thereafter
Aeroflow is dedicated to fostering career development. We prioritize internal promotions and recognize the contributions of our dedicated team members. Whether you are seeking a launching pad for your career or a stable environment for advancement, Aeroflow Health is committed to helping you achieve your professional aspirations.
Position Overview
Aeroflow Sleep is expanding rapidly, and we are searching for enthusiastic, proactive individuals who are ready to engage fully in achieving both team and personal objectives.
Key Responsibilities:
Your role will involve facilitating the onboarding process for newly diagnosed sleep apnea patients by:
- Handling incoming calls to assist patients in understanding the steps to acquire a new CPAP machine, clarifying insurance requirements, and providing basic troubleshooting for equipment. Effective communication with patients, healthcare providers, and insurance representatives is essential.
- Responding to patient inquiries via email.
- Managing internal communications regarding patient cases.
- Keeping an organized sales log and updating follow-up dates.
- Reviewing clinical documentation to ensure compliance with insurance protocols.
- Verifying patient eligibility through insurance and securing prior authorizations.
- Coordinating with external sales representatives, addressing escalations, and responding to inquiries promptly.
- Scheduling CPAP deliveries and setups for patients.
- Upholding HIPAA regulations and maintaining patient confidentiality.
- Understanding and adhering to relevant laws, regulations, and company policies is a personal responsibility.
- Compliance is integral to your role and is considered a key performance metric.
- Outstanding Customer Service and Communication Abilities
- Critical Thinking Skills
- Exceptional Organizational Skills
- High Level of Empathy and Patience
- Ability to Make Independent Decisions
- Team Collaboration Skills
- Proficiency in General Computer Use and Email
- High school diploma or GED
- Minimum of 1 year experience in a customer service role
- Minimum of 1 year experience in a healthcare-related position
Competitive compensation, health insurance options including FSA or HSA, dental and vision coverage, optional life insurance, 401K with company matching, generous parental leave policies, additional parental benefits such as fertility stipends and free diapers, paid holidays, PTO accrual from day one, employee assistance programs, and much more.
Aeroflow is proud of its commitment to all employees. We have received recognition both locally and nationally for:
- Family Forward Certification
- Inc. 5000 Best Place to Work award
- HME Excellence Award
- Sky High Growth Award
Aeroflow Health is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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