E-Commerce Service Advisor

2 months ago


Pittston, Pennsylvania, United States ShipMonk Full time

Why Choose ShipMonk?

ShipMonk stands as a leader in the 3PL sector, dedicated to empowering high-growth e-commerce and direct-to-consumer brands. Since our establishment, our mission has been clear: to assist small and medium-sized e-commerce enterprises in scaling effectively through innovative fulfillment solutions. This allows business owners to focus on what truly matters in their operations. In essence, ShipMonk is here to alleviate stress for e-commerce businesses, enabling them to thrive.

Role Overview:

Our Client Support Specialists are integral to ShipMonk's success, blending account management expertise with exceptional customer service. They are pivotal in ensuring a seamless experience for our Merchants, fostering satisfaction and loyalty.

Key Responsibilities:

  • Act as the primary liaison for Merchants, ensuring prompt resolution of issues.
  • Handle a diverse range of incoming communications (phone, chat, and email) and manage ticketing efficiently.
  • Collaborate with warehouse management and technical teams to fulfill requests professionally and on schedule.
  • Develop and maintain long-lasting relationships with Merchants.
  • Guide Merchants on our service offerings and assist in proactive planning to reduce potential issues.
  • Support Merchants throughout their project lifecycles.
  • Identify areas for enhancing the Merchant experience and suggest improvements or new offerings as needed.

Qualifications:

  • 1-2 years of experience in a customer service role.
  • 1-2 years of experience in logistics, supply chain, or e-commerce.
  • Bachelor's degree or equivalent professional experience.

ShipMonk is committed to fostering an inclusive workplace. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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