Operations Manager

4 weeks ago


Pittston, Pennsylvania, United States Chewy Full time
Job Title: Operations Manager

Chewy is seeking an experienced Operations Manager to lead our new Compounding Lab in Pittson, PA. This role will be responsible for building and maintaining relationships with hourly associates, managers, carrier partners, vendors, and other departments within the company.

Key Responsibilities:
  • Ensure compliance with safety and USP guidelines for preparation of compounded medications.
  • Provide a healthy and safe work environment for associates working in the compounding laboratory.
  • Direct Compounding Laboratory supervisory personnel to achieve prescribed objectives, including timely processing of customer orders while maintaining the highest possible quality and lab efficiencies.
  • Monitor and improve key performance indicators, such as batches per hour, throughput, and quality/safety metrics.
  • Lead and supervise a team of Area Managers and Operations Leads.
  • Leverage the Area Managers to develop and implement improvement plans for the functional area.
  • Mentor, train, and develop Area Managers for career progression and learning.
  • Develop and share best practices across the shifts and network.
  • Build a positive team dynamic that encourages all employees to provide feedback and lead change within the facility.
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the compounding lab.
Requirements:
  • Bachelor's Degree from an accredited University or Equivalent Experience.
  • 5+ years of management experience in fulfillment center/warehouse operations, preferably in retail/e-commerce.
  • At least 4 years of management experience in Receiving, Inventory Control, Order Fulfillment, and effectively leading large groups of hourly employees.
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes.
  • Excitement for working in a start-up environment with high levels of ambiguity and change.
  • Strong project management and continuous improvement skills.
  • Customer service obsession, with a willingness to go above and beyond to satisfy customer needs.
  • Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership.
  • Proven track record to quickly adapt and drive the right results using data.
  • The highest levels of integrity and ethics.
  • Must be flexible to work weekends and may require travel.
  • Ability to operate a variety of equipment, including compounding devices, capsule machines, and software.
  • Compounding and/or laboratory experience required.
  • Familiarity with USP < 795 >, < 797 >, and upcoming < 800 > guidelines for the preparation of compounded medications.
Preferred Qualifications:
  • E-Commerce experience.
  • Certification and/or experience in Lean Six Sigma and/or Green Belt certification.
Physical Requirements:
  • Must have visual acuity, color vision, peripheral vision, and depth perception.
  • Required to lift at least 25 pounds.
  • Must be capable of standing for long periods of time.
  • Technicians will work in a variety of positions and locations, including sitting, standing, squatting, kneeling, reaching, and walking, for prolonged periods of time.
  • Must be able to wear required PPE for long periods of time when required.
  • Required to use hands to handle, control, or feel objects, tools, or controls.
Equal Opportunity Employer:

Chewy is committed to equal opportunity and values diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact us.


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