Patient Relations Liaison
2 weeks ago
Are you passionate about delivering exceptional patient experiences and driving growth in the healthcare industry? We're seeking a highly motivated and customer-focused Patient Relations Liaison to join our team at Optum.
Key Responsibilities:
- Collaborate with site leadership and growth teams to identify opportunities and develop strategies for growth and retention.
- Act as the on-site point of contact for prospective and existing patients, providing guidance and support to ensure a positive patient experience.
- Partner with front office and care teams to drive completion of new patient orientations, Medicare surveys, and awareness of services.
- Deliver new patient onboarding, provide facility tours, and explain benefits, forms, and guidelines.
- Support service recovery activities, leverage data analytics, and track progress against pre-defined growth and retention KPIs.
- Provide actionable feedback to the growth team and PRL Supervisor on broker engagement and performance.
Requirements:
- High school diploma, GED, or equivalent experience.
- Proficient in Microsoft office applications (Word, Excel, PowerPoint).
- Proven excellent communication and customer service skills.
- Ability to travel up to 30% of the time.
Preferred Qualifications:
- 1+ years of experience in a healthcare setting or combination equivalent experience and vocational trainings.
- Managed care and/or ambulatory care experience.
- Experience in a quota-driven sales/marketing function.
- Customer service experience.
- Health Plans experience.
- Bilingual in English and Spanish.
Why Join Optum?
At Optum, we're committed to helping people live healthier lives and making the health system work better for everyone. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to creating a workplace that reflects the communities we serve. If you're passionate about delivering exceptional patient experiences and driving growth in the healthcare industry, we encourage you to apply for this exciting opportunity.
-
Hospice Liaison Specialist
1 week ago
Fullerton, California, United States MCM & Associates Full timeAbout the JobReliance Hospice and Palliative Care is seeking a skilled Hospice Liaison to join our Sales Team. This full-time position covers North OC, including areas like Fullerton, Anaheim, and Costa Mesa.Responsibilities:Act as a liaison between families and the agency during the admission process.Establish and maintain a network of referral sources to...
-
Hospice Liaison Specialist
2 weeks ago
Fullerton, California, United States MCM & Associates Full timeAbout the JobReliance Hospice and Palliative Care is seeking a skilled Hospice Liaison to join our Sales Team. This full-time position covers North OC, including areas like Fullerton, Anaheim, and Costa Mesa.Responsibilities:Act as a liaison between families and the agency during the admission process.Establish a network of referral sources to support the...
-
Fullerton, California, United States Providence Health & Service Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Authorization and Referral Coordinator to join our team at Providence Health and Service. As a key member of our clinical team, you will be responsible for preparing clinical data for physician/IPP/CBO approval and obtaining authorizations.Key ResponsibilitiesPrepare clinical data for...
-
Supervisor Quality Assurance Nurse
1 month ago
Fullerton, California, United States Providence Full timeThe Patient Relations Supervisor is responsible for overseeing and managing the Patient Relations Liaison team and clinical reviews related to patient concerns. This role involves managing staff performance, workflow design, ensuring compliance, providing excellent customer service, and implementing training programs. The Supervisor collaborates with...
-
Clinical Operations Manager
3 weeks ago
Fullerton, California, United States Providence Full timeLead Clinical Operations and Quality AssuranceThe Patient Relations Supervisor is a key clinical position that oversees and manages the Patient Relations Liaison team and clinical reviews associated with patient concerns. This role is responsible for ensuring excellent customer service and concern resolution, as well as the development and implementation of...
-
Quality Assurance Nurse Supervisor
4 days ago
Fullerton, California, United States Providence Full timeJob SummaryThe Patient Relations Supervisor is a key clinical position that oversees and manages the Patient Relations Liaison team and clinical reviews associated with patient concerns. This role is responsible for ensuring excellent customer service and concern resolution, as well as the development and implementation of training for team members.Key...
-
Supervisor Quality RN
4 weeks ago
Fullerton, California, United States Providence Full time**Job Summary**The Patient Relations Supervisor is a key leadership position at Providence, responsible for overseeing and managing the Patient Relations Liaison team and clinical reviews associated with patient concerns. This role requires a strong clinical background, excellent communication skills, and the ability to collaborate with various...
-
Patient Care Coordinator
1 month ago
Fullerton, California, United States Dental Views Full timeJob Opportunity: Patient Care Coordinator at Dental Views Are you a dedicated and enthusiastic Patient Care Coordinator looking for a fulfilling role in a distinctive and patient-focused setting? At Dental Views, we are more than just a dental office; we are a community built on core principles that distinguish us from the rest. We invite coordinators to...
-
Treatment Coordinator
3 weeks ago
Fullerton, California, United States Dental Views Full timeAbout Dental ViewsDental Views is a patient-centric dental practice that values exceptional patient care and community involvement. We are seeking a highly motivated and dedicated Treatment Coordinator to join our team.Job SummaryThe Treatment Coordinator will be responsible for conducting patient treatment and financial consultations, calculating fees for...
-
Patient Services Specialist On Site
2 days ago
Fullerton, California, United States Providence Service Full timeAbout the RoleWe are seeking a highly skilled Patient Services Specialist to join our team at Providence Shared Services. As a key member of our revenue cycle team, you will play a critical role in ensuring the smooth registration and arrival process for patients, while also completing financial clearance functions.Key ResponsibilitiesAssist patients during...
-
Treatment Coordinator
4 weeks ago
Fullerton, California, United States Dental Views Full timeAbout Dental ViewsDental Views is a patient-centric dental practice that values exceptional patient care and community involvement. We are seeking a highly motivated and dedicated Treatment Coordinator to join our team.Job SummaryThe Treatment Coordinator will be responsible for conducting patient treatment and financial consultations, calculating fees for...
-
Fullerton, California, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly qualified Physical Education Instructor/Head Softball Coach to join our team at North Orange County Community College District. The successful candidate will be responsible for teaching a variety of Physical Education/kinesiology, Wellness, and related courses to a diverse student population.Key ResponsibilitiesTeach a...
-
Medical Coordinator
4 weeks ago
Fullerton, California, United States Hydration Room, Inc. Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Medical Coordinator to join our team at Hydration Room, Inc. As a Medical Coordinator, you will play a vital role in providing exceptional patient care and administrative support to our clinic team.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the clinic team,...
-
Project Manager
3 weeks ago
Fullerton, California, United States Bimbo Bakeries USA Full timeJob Summary:The Specialist Business Unit Project Lead is responsible for the management and execution of all sales-related projects. This role will act as a liaison between cross-functional groups surrounding projects, requiring a subject matter expert in leading all Business Unit projects.Key Responsibilities:Initiate Business Unit CFAR request, developing,...
-
Brand Ambassador
1 week ago
Fullerton, California, United States Strategic, LLC Full timeAssociate Brand ManagerAt Strategic, LLC, we are seeking a highly skilled Associate Brand Manager to join our team. As the primary liaison with our customers, you will play a vital role in building and maintaining strong relationships with our clients.We take pride in our customer-centric approach and strive to deliver exceptional service to our customers....
-
Senior Component Manufacturing Engineer
1 month ago
Fullerton, California, United States Golden West Technology Full timeJob OverviewSenior Component Manufacturing EngineerGolden West Technology, a distinguished provider of electronic manufacturing services, is seeking a highly skilled and detail-oriented individual to join our engineering department. The ideal candidate will have a solid understanding of customer product design evaluation, production execution, component...
-
Brand Manager Associate
7 days ago
Fullerton, California, United States Strategic, inc Full timeJob DescriptionAt Strategic, inc, we are seeking a highly skilled and motivated Associate Brand Manager to join our team. As the primary liaison with our customers, you will play a vital role in building and maintaining strong relationships with our clients.The Associate Brand Manager will support our sales team by assisting in the sales cycle and presenting...
-
Project Manager
4 days ago
Fullerton, California, United States Bimbo Bakeries USA Full timeJob Title: Project SpecialistAre you passionate about leading projects and driving business growth? Do you have a strong operational acumen and excellent presentation skills? We're looking for a skilled Project Specialist to join our team at Bimbo Bakeries USA!Job Summary:The Project Specialist will be responsible for managing and executing all sales-related...
-
Brand Ambassador
2 weeks ago
Fullerton, California, United States Strategic, inc Full timeJob OverviewAt Strategic, inc, we are seeking a highly skilled Associate Brand Manager to join our team. As the primary liaison with our customers, you will play a vital role in building and maintaining strong relationships that drive customer loyalty and satisfaction.The Associate Brand Manager will work closely with our sales team to identify customer...
-
Systems Engineer
7 days ago
Fullerton, California, United States Hidden Villa Ranch Full timeJob OverviewAs a key member of our IT team, you will be responsible for designing, implementing, and maintaining our complex systems infrastructure. This includes overseeing the installation, configuration, testing, and maintenance of operating systems, application software, and system management tools. You will also be responsible for ensuring the highest...