Patient Relations Liaison

2 weeks ago


Fullerton, California, United States Optum Full time
Optum Patient Relations Liaison Job Description

Are you passionate about delivering exceptional patient experiences and driving growth in the healthcare industry? We're seeking a highly motivated and customer-focused Patient Relations Liaison to join our team at Optum.

Key Responsibilities:

  • Collaborate with site leadership and growth teams to identify opportunities and develop strategies for growth and retention.
  • Act as the on-site point of contact for prospective and existing patients, providing guidance and support to ensure a positive patient experience.
  • Partner with front office and care teams to drive completion of new patient orientations, Medicare surveys, and awareness of services.
  • Deliver new patient onboarding, provide facility tours, and explain benefits, forms, and guidelines.
  • Support service recovery activities, leverage data analytics, and track progress against pre-defined growth and retention KPIs.
  • Provide actionable feedback to the growth team and PRL Supervisor on broker engagement and performance.

Requirements:

  • High school diploma, GED, or equivalent experience.
  • Proficient in Microsoft office applications (Word, Excel, PowerPoint).
  • Proven excellent communication and customer service skills.
  • Ability to travel up to 30% of the time.

Preferred Qualifications:

  • 1+ years of experience in a healthcare setting or combination equivalent experience and vocational trainings.
  • Managed care and/or ambulatory care experience.
  • Experience in a quota-driven sales/marketing function.
  • Customer service experience.
  • Health Plans experience.
  • Bilingual in English and Spanish.

Why Join Optum?

At Optum, we're committed to helping people live healthier lives and making the health system work better for everyone. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to creating a workplace that reflects the communities we serve. If you're passionate about delivering exceptional patient experiences and driving growth in the healthcare industry, we encourage you to apply for this exciting opportunity.



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