Quality Assurance Nurse Supervisor

4 days ago


Fullerton, California, United States Providence Full time
Job Summary

The Patient Relations Supervisor is a key clinical position that oversees and manages the Patient Relations Liaison team and clinical reviews associated with patient concerns. This role is responsible for ensuring excellent customer service and concern resolution, as well as the development and implementation of training for team members.

Key Responsibilities
  • Oversee all functions of the Patient Relations Liaison team, including staff performance management and evaluation.
  • Coordinate and design workflows to ensure compliance with timelines and regulatory/policy requirements.
  • Collaborate with department and ministry leaders, Quality and Risk Management, and physician leadership to investigate clinical care concerns and facilitate satisfactory resolution.
  • Develop and implement training programs for team members.
Requirements
  • Bachelor's Degree in Nursing.
  • California Registered Nurse License upon hire.
  • 5 years of Acute care experience.
  • 2 years of Progressive management experience, or experience as a Quality Management Coordinator.
  • Clinical chart review and case investigation experience.
About Providence

Providence is a healthcare organization that values its caregivers and provides a supportive work environment. Our caregivers are empowered to deliver high-quality care and make a positive impact in the lives of our patients.



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