Patient Care Specialist
1 week ago
We are seeking a highly skilled and detail-oriented Patient Care Specialist to join our team at Sentara Healthcare. As a Patient Care Specialist, you will play a vital role in ensuring the exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery.
Key Responsibilities- Schedule appointments or outpatient procedures under general supervision, including required coordination of referrals, resources, and pre-authorizations, as well as communication with the patient and documentation within the appropriate systems.
- Provide general administrative support for practice operations, such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources, including patients, providers, insurance companies, etc.
- Employ a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.
- Three (3) years Clerical, Customer Service experience required.
- One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
- Experience with Electronic Medical Record systems preferred.
- An Associate's level degree in lieu of the required experience will be considered.
Sentara Healthcare offers a comprehensive benefits package, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, a 401(k)/403(b) plan, performance-based bonuses, career advancement opportunities, and more.
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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