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Customer Service Representative

2 months ago

Hartford, Connecticut, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use smartphone-based technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Inspect and maintain equipment on the lot, including checking fluid levels and performing routine maintenance tasks.
  • Answer questions and educate customers regarding products and services, promoting U-Haul's offerings and benefits.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, and fill propane tanks as needed.
  • Drive a forklift, and perform other duties as assigned.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on company policies, procedures, and best practices.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul's Commitment to Health and Wellness

U-Haul is committed to creating a culture of health and wellness. As part of this commitment, we will not hire or re-hire individuals who use nicotine products in states where this is prohibited.

Equal Opportunity Employer

U-Haul is an equal opportunity employer, and all applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law.