VoIP Solutions Expert

5 days ago


Appleton, Wisconsin, United States Gordon Flesch Company Full time
Join Our Team

The Gordon Flesch Company is seeking a skilled VoIP Solutions Expert to provide top-notch customer support for our clients.

Key Responsibilities:

  • Deliver expert technical support for VoIP systems, addressing issues related to voice quality and system configuration.
  • Perform thorough network testing to assess customer environment suitability for VoIP deployment.
  • Integrate PA systems with our VoIP solution, enhancing customer experience.
  • Offer guidance on VoIP-related topics, including device setup and feature usage.
  • Resolve technical issues efficiently, escalating them to higher-level support when necessary.
  • Document incident resolution processes for future reference.

Requirements:

  • High school diploma or equivalent required.
  • Proven ability to provide remote customer support.
  • Strong written and verbal communication skills.
  • Familiarity with Microsoft Office applications.
  • Ability to lift and carry or move objects weighing up to 20lbs.
  • Effective multitasking and prioritization skills.
  • Valid driver's license and auto insurance.
  • Reliable transportation.

The estimated salary for this position is $55,000 - $70,000 per year, based on experience.



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