VoIP Solutions Expert
5 days ago
The Gordon Flesch Company is seeking a skilled VoIP Solutions Expert to provide top-notch customer support for our clients.
Key Responsibilities:
- Deliver expert technical support for VoIP systems, addressing issues related to voice quality and system configuration.
- Perform thorough network testing to assess customer environment suitability for VoIP deployment.
- Integrate PA systems with our VoIP solution, enhancing customer experience.
- Offer guidance on VoIP-related topics, including device setup and feature usage.
- Resolve technical issues efficiently, escalating them to higher-level support when necessary.
- Document incident resolution processes for future reference.
Requirements:
- High school diploma or equivalent required.
- Proven ability to provide remote customer support.
- Strong written and verbal communication skills.
- Familiarity with Microsoft Office applications.
- Ability to lift and carry or move objects weighing up to 20lbs.
- Effective multitasking and prioritization skills.
- Valid driver's license and auto insurance.
- Reliable transportation.
The estimated salary for this position is $55,000 - $70,000 per year, based on experience.
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