Customer Support Professional

2 days ago


Appleton, Wisconsin, United States Gordon Flesch Company Full time
Job Overview

The Gordon Flesch Company is seeking a Customer Support Professional to join its team. This role will provide technical assistance to customers utilizing our VoIP solutions, ensuring they have an optimal experience with our technology.

Key Responsibilities:

  • Provide prompt and effective support for VoIP systems, resolving issues related to voice quality, call routing, and system configuration.
  • Monitor VoIP system performance through network testing, assessing customer environment suitability for VoIP deployment.
  • Integrate PA systems with our VoIP solution, connecting them with other network devices as needed.
  • Offer assistance with VoIP-related inquiries, including device setup, feature usage, and network connectivity.
  • Diagnose and resolve technical issues, escalating them to higher-level support when necessary.
  • Manage and resolve tickets in a timely manner, documenting incident resolution processes for future reference.
  • Communicate technical information clearly and concisely to clients with varying levels of technical expertise.

Requirements:

  • A high school diploma or equivalent is required.
  • Ability to provide remote customer support via telephone, email, Teams, etc.
  • Excellent written and verbal communication skills are essential.
  • Familiarity with Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to lift and carry or move objects weighing up to 20lbs.
  • Effective multitasking and prioritization skills.
  • Valid driver's license and appropriate auto insurance.
  • Reliable transportation.

We offer a competitive salary of $45,000 - $55,000 per year, based on experience.



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