Customer Support Professional
2 days ago
The Gordon Flesch Company is seeking a Customer Support Professional to join its team. This role will provide technical assistance to customers utilizing our VoIP solutions, ensuring they have an optimal experience with our technology.
Key Responsibilities:
- Provide prompt and effective support for VoIP systems, resolving issues related to voice quality, call routing, and system configuration.
- Monitor VoIP system performance through network testing, assessing customer environment suitability for VoIP deployment.
- Integrate PA systems with our VoIP solution, connecting them with other network devices as needed.
- Offer assistance with VoIP-related inquiries, including device setup, feature usage, and network connectivity.
- Diagnose and resolve technical issues, escalating them to higher-level support when necessary.
- Manage and resolve tickets in a timely manner, documenting incident resolution processes for future reference.
- Communicate technical information clearly and concisely to clients with varying levels of technical expertise.
Requirements:
- A high school diploma or equivalent is required.
- Ability to provide remote customer support via telephone, email, Teams, etc.
- Excellent written and verbal communication skills are essential.
- Familiarity with Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to lift and carry or move objects weighing up to 20lbs.
- Effective multitasking and prioritization skills.
- Valid driver's license and appropriate auto insurance.
- Reliable transportation.
We offer a competitive salary of $45,000 - $55,000 per year, based on experience.
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