Technical Assistance Specialist

5 days ago


Appleton, Wisconsin, United States Gordon Flesch Company Full time
About the Role

As a Technical Assistance Specialist at the Gordon Flesch Company, you will play a critical role in delivering exceptional customer support for our VoIP solutions.

Responsibilities:

  • Support customers with technical queries and issues related to our VoIP systems.
  • Conduct thorough assessments to determine customer environment suitability for VoIP deployment.
  • Implement integrations between PA systems and our VoIP solution.
  • Provide guidance on VoIP-related topics, including device setup and feature usage.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Document incident resolution processes for future reference.

Requirements:

  • High school diploma or equivalent required.
  • Proven ability to provide remote customer support.
  • Strong written and verbal communication skills.
  • Familiarity with Microsoft Office applications.
  • Ability to lift and carry or move objects weighing up to 20lbs.
  • Effective multitasking and prioritization skills.
  • Valid driver's license and auto insurance.
  • Reliable transportation.

The salary range for this position is $50,000 - $65,000 per year, depending on experience.



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