Customer Engagement Representative

2 weeks ago


Phoenix, Arizona, United States Jackson Hewitt Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Associate. In this role, you will be responsible for providing exceptional customer service, ensuring that all clients receive a positive experience.

Your key responsibilities will include greeting potential clients, engaging in conversation to share information about our services, verifying and entering customers' personal and Form W-2 information, assisting with scheduling appointments, monitoring client flow, and keeping clients engaged during wait times.

What We Offer:

  • A competitive salary: $48,000 - $58,000 per year
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and supportive team environment where you can grow and develop your career
  • The chance to make a real impact on people's lives by delivering exceptional customer service

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required; post-secondary education an asset


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