Mortgage Customer Service Representative

3 days ago


Phoenix, Arizona, United States TEKsystems Full time
About the Role

We are seeking a skilled Mortgage Customer Service Representative to join our team in Phoenix, AZ.

In this role, you will be responsible for answering calls from mortgage borrowers with inquiries about payments, escrow, and general mortgage services.

Key Responsibilities:

  • Answering customer inquiries and resolving issues related to mortgage payments, escrow, and other services.
  • Processing payoffs, escrow, and other client requests.
  • Offering and directing qualified homeowners to the Originations department for refinance opportunities.
  • Engaging in outbound collection efforts for accounts that are less than 30 days past due.
Requirements

To be successful in this role, you will need:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Bilingualism in English and Spanish is required.
What We Offer

We offer a competitive salary range of $20.00 - $21.00 per hour, plus benefits including medical, dental, and vision coverage, 401(k) retirement plan, and more.

This is a fully onsite position in Phoenix, AZ. If you are a motivated and customer-focused individual looking for a challenging opportunity, please apply.



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