Customer Service Representative

4 days ago


Phoenix, Arizona, United States Howard Air Full time
Job Summary
As a skilled Customer Service Representative, you will be responsible for delivering exceptional customer service to clients through phone and email communications. Your primary goal is to resolve client inquiries and concerns in a timely and professional manner, ensuring a seamless and enjoyable experience.

About the Role
This is an excellent opportunity for individuals who are passionate about providing outstanding customer service and have excellent communication skills. As a Customer Service Representative, you will engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this role may be the perfect fit for you.

Responsibilities
* Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients
* Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns
* Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
* Proactively gain and maintain a complete understanding of our portfolio of products and services
* Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times
* Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

Requirements
* 3-5 years of Call Center experience preferred
* HVAC & Plumbing Industry experience is a plus
* Ability to talk and type accurately; typing speed of at least 45 wpm
* Dedicated to providing superior client service
* Ability to manage multiple priorities within a fast-paced environment
* Strong judgment skills to make sound business decisions
* Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
* Bilingual Spanish is a plus
* Consent to a pre-employment background check

Working Conditions
* Regularly required to sit; use hands to handle or feel and type
* Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
* Frequently required to reach with hands and arms
* Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
* May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
* Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Pay and Benefits
The salary range for this position is $18-$22 per hour.

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