On-Call Support Professional

3 weeks ago


Largo Maryland, United States University of Maryland Medical System Full time
Job Summary

This is a unique opportunity to join the University of Maryland Medical System as an On-Call Support Professional, providing critical support to victims and survivors of sexual and domestic violence. As a key member of our team, you will be responsible for delivering exceptional advocacy and crisis intervention services, ensuring the well-being and safety of our patients and community members.

Key Responsibilities
  • Advocacy and Crisis Intervention: Provide emotional support and guidance to victims and survivors, utilizing active listening skills and empathetic approaches to address their needs.
  • Intake and Assessment: Conduct thorough intakes and assessments to identify the needs of patients and stakeholders, ensuring accurate and timely referrals and follow-up.
  • Collaboration and Communication: Work closely with internal and external stakeholders, including healthcare professionals, law enforcement, and community organizations, to ensure seamless coordination and support.
  • Documentation and Reporting: Maintain accurate and detailed records of patient interactions, including documentation of services provided and outcomes achieved.
  • Professional Development: Stay up-to-date with industry best practices, participate in ongoing education and training, and engage in continuous quality improvement initiatives.
Requirements
  • Education and Experience: Bachelor's degree in a related field, such as social work, counseling, or a related field, with a minimum of 2 years of experience in crisis intervention, advocacy, or a related field.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong commitment to delivering exceptional customer service.
  • Certifications and Training: Possess relevant certifications, such as crisis intervention training, and participate in ongoing education and training to stay current with industry best practices.


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