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Front Desk Representative

2 months ago

Houston, Texas, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we are committed to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Job Summary

We are seeking an experienced Front Desk Agent to join our team at the Houston Marriott Westchase Hotel. As a Front Desk Agent, you will be responsible for delivering exceptional guest service, ensuring a seamless check-in and check-out process, and providing a personalized experience for our guests.

Key Responsibilities
  • Greet and register guests, assigning rooms and ensuring a smooth check-in process
  • Follow company and brand standards for guest service policies and procedures
  • Stay up-to-date on room availability and guest upgrade options
  • Make and confirm guest reservations
  • Promote Marriott Bonvoy Rewards program
  • Ensure all charges are posted to guest accounts and collect payment
  • Issue room keys and maintain knowledge of various room types, amenities, and room rates
  • Assist AYS operators and address guest complaints in a professional manner
Requirements
  • Previous front desk agent, guest services, night audit, customer service, or reservationist experience required
  • Strong communication skills, both written and verbal, in English
  • Able to effectively communicate with guests and resolve complaints in a professional manner
  • Ability to accurately input guest information using a computer and software applications
  • Ability to remain in a stationary position for 8-hour shifts and move throughout the front desk area
Benefits

We offer a range of benefits, including comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our team members build the skills and knowledge they need to advance their careers.

Our Culture

We value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.