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Ticket Sales Coordinator

2 months ago

Minneapolis, Minnesota, United States AEG Full time
About the Role

We are seeking a highly motivated and organized Ticket Sales Coordinator to join our team. As a key member of our Ticket Sales department, you will be responsible for providing exceptional customer service to our clients, assisting with sales support duties, and contributing to the overall sales operations.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, online chat, text, or in person
  • Assist with sales support duties, including order processing, invoicing, ticket distribution, and sales collateral distribution
  • Support department's retention efforts by performing customer-facing and non-customer-facing duties as assigned
  • Assist with the onboarding process for new season ticket holders to ensure a seamless transition from sales rep to service rep
  • Provide overflow phone coverage assistance to our call center during high-volume sales and other team initiatives
  • Support department's acquisition efforts by performing lead generation and sales qualification duties
Requirements
  • High school diploma or GED equivalent
  • 1 year of related sales or service experience, preferably in the sports industry
  • Excellent relationship building and people skills
  • Superior verbal and written communication skills
  • Proficient computer skills, including experience with MS Office products
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.