Sales and Service Coordinator

4 weeks ago


Minneapolis, Minnesota, United States Horwitz Full time
Job Overview

Horwitz is seeking a highly skilled Inside Sales Representative to join our team. As a key member of our sales team, you will play a crucial role in supporting our Field Service team and enhancing our commitment to customer satisfaction.

Key Responsibilities
  • Collaborate with technicians and customers to develop proposals for equipment repairs or replacements.
  • Manage all aspects of repairs, including purchases, deliveries, orders, and schedules.
  • Review, adjust, and approve invoices related to repairs, reaching out to customers as necessary to manage invoice payments.
  • Provide overflow support for small projects as needed by Service Project Managers.
  • Work closely with other departments to ensure alignment with shared strategic initiatives.
  • Track and analyze customer inquiries, feedback, and service history to identify key trends or opportunities.
  • Track and follow up on sales leads generated by field technicians.
  • Build and maintain long-term relationships with service customers.
Requirements
  • High School Diploma or GED.
  • 3+ years of Inside Sales experience in the HVAC/Plumbing/Electrical industry.
  • Prior field experience (working with tools, materials, leading projects, etc.) is a plus.
Physical Requirements
  • Ability to lift up to 40 lbs. as needed.
  • Ability to access elevated areas, such as roofs or ladders, for site research.
  • Ability to sit or stand for extended periods during desk work.
  • Frequent use of a keyboard and mouse throughout the workday.

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