Automotive Parts Director

3 days ago

Concord, California, United States Audi Concord Full time
Job Title: Automotive Parts Manager

At Audi Concord, we are seeking an experienced and skilled Automotive Parts Manager to lead our parts department. As a key member of our team, you will be responsible for overseeing the daily operations of the parts department, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities:
  • Lead and manage a team of parts professionals to deliver exceptional customer service and satisfaction.
  • Develop and implement strategies to drive revenue growth and improve operational efficiency.
  • Manage inventory levels, purchasing procedures, and inventory control to minimize obsolescence and optimize profitability.
  • Collaborate with the Service Manager to ensure timely turnaround of parts needed for Warranty and Customer Pay jobs.
  • Handle and resolve customer complaints in a courteous and professional manner.
  • Establish and maintain purchasing policies, including purchase orders, inventory guide figures, and order codes.
  • Monitor and adjust inventory levels to minimize obsolescence and track all expenses.
  • Hire, motivate, counsel, and monitor the performance of all parts department staff.
  • Develop and implement training programs to enhance the skills and knowledge of department employees.
  • Monitor attendance and payroll records of parts department employees.
  • Provide technical assistance to parts department employees.
  • Demonstrate behaviors within Company's Values in all interactions with customers, co-workers, and vendors.
  • Implement and carry out safety requirements.
  • Develop, enforce, and monitor guidelines for working with customers to ensure maximum customer satisfaction.
Requirements:
  • Minimum two years' experience as a Parts Manager at an automobile dealership and/or wholesale parts department.
  • Minimum five years of experience in an automotive parts department.
  • Two years of sales experience preferred.
  • College degree or equivalent experience.
  • Successful track record with dealership service experience.
  • Stellar work ethic, outgoing, and personable team member.
  • Proven leadership ability to mentor and train team members.
  • Proficient time management and organizational skills.
  • Exemplary communication and customer service skills.
  • Driven personality, eager to improve, and able to work within and support internal teams.
  • Pass background screening, pre-placement drug screening, and must have an acceptable Motor Vehicle Report.
Compensation:

The Parts Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of $5, and the position may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. This position pays salary plus monthly bonus.

Annual Pay Range: $66,600 - $125,000 (annual average $120,000-$125,000). This position pays salary plus monthly bonus. Lots of income potential, strong & loyal customer base.

We are a drug-free environment. As part of our hiring process, we conduct a post-offer background check and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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