Automotive Service Advisor

3 days ago

Concord, California, United States Concord Chevrolet Full time
Service Advisor Job Description

At Concord Chevrolet, we strive to create a work environment where customers are treated with respect and dignity. Our associates are our most valuable resource, and we encourage growth through diligence, teamwork, and creativity. We maintain the highest standards of honesty and integrity in all our business dealings. If you have a passion for the automotive industry and a desire to develop a career in it, we encourage you to apply today.

Responsibilities:
  • Oversee service orders and the flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by completing additional assignments that leave a positive impression on the customer.
  • Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer is not mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee the administration of warranty claims as well as the training and supervision of the service department.
  • Set schedules and assign tasks to service department employees.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain a good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications:
  • Organized and friendly personality, with a genuine passion for embracing the customer experience.
  • Demonstrated ability to manage others.
  • Strong time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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