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Patient Access Representative

2 months ago


Stony Brook, New York, United States Stony Brook Medicine Full time
Job Summary

Stony Brook Medicine is seeking a highly skilled Patient Access Representative to join our team. As a key member of our Patient Access Services team, you will be responsible for ensuring excellence in throughput and patient experience for emergency room visits, admissions, and transfers.

Key Responsibilities
  • Complete high-volume complex bedside patient registration
  • Support activities to ensure excellence in throughput and patient experience for emergency room visits, admissions, and transfers
  • Communicate in a professional manner with patients and patient families experiencing serious health issues and emotional events
  • Verify coverage eligibility and determine patient cost share using electronic systems and other means
  • Provide financial guidance and excellence in Financial Care to patients and their representatives
Requirements
  • Associate's Degree with one year working experience in public service, public health, or other industries in a high volume, patient/customer facing environment
  • Excellent verbal and written communication, computing, and multi-tasking skills
  • Candidate must demonstrate experience and expertise in speaking with patients, customers, and representatives who are under stress
Preferred Qualifications
  • Bilingual in English and Spanish
  • Healthcare insurance billing and/or hospital patient access, intake, registration experience
  • Familiarity with medical insurance benefits and EMR computerized registration/financial/IT systems
What We Offer

Stony Brook Medicine offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.